Effective Date: January 1, 2025

Welcome to Muuv-It (referred to as "we" or "our"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, protect, and disclose your personal information when you use our services.

1. Information We Collect

When you visit or make a purchase from Muuv-It, we may collect the following types of personal information:

  • Personal Information: Such as your name, email address, shipping address, and phone number.
  • Payment Information: Such as credit card details and billing address (processed through secure payment gateways).
  • Purchase History: Including items purchased, order history, and shopping cart contents.
  • Device Information: Such as your IP address, browser type, operating system, and time of visit.
  • User Behavior Data: We collect browsing, clicking, and search behavior data on our site to improve our services and advertisements.

2. How We Use Your Information

The personal information we collect is used for the following purposes:

  • Order Processing: Including order confirmation, payment processing, shipping, and delivery notifications.
  • Customer Service: Responding to your inquiries, handling returns, exchanges, or other service requests.
  • Marketing and Promotions: Sending you updates on new products, promotions, and other marketing communications. You can opt-out at any time.
  • Service Improvement: Analyzing your purchase history and website usage to optimize product recommendations and user experience.
  • Legal Compliance: To comply with applicable laws, regulations, or legal processes.

3. How We Protect Your Information

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. All payment transactions are processed securely through encrypted payment gateways.

While we strive to protect your personal data, please understand that transmitting data over the internet always involves some degree of risk, and we cannot guarantee absolute security.

4. Sharing Your Information with Third Parties

We do not sell your personal information to third parties. However, we may share your information with the following third parties:

  • Payment Processors: Your payment information is processed through certified payment gateways to complete your transactions.
  • Shipping Providers: We may share your information with shipping companies to fulfill and deliver your orders.
  • Service Providers: For services such as data storage, email distribution, and advertising.
  • Legal Requirements: We may disclose your information if required by law or legal process.

5. Cookies and Tracking Technologies

We use cookies (small text files) to enhance your user experience, including:

  • Performance Cookies: To collect website performance data and analytics.
  • Functionality Cookies: To remember your preferences and settings, providing a more personalized experience.
  • Advertising Cookies: To serve targeted advertisements.

You can manage cookies through your browser settings, but please note that blocking or deleting cookies may affect some website functionality.

6. Your Rights and Choices

  • Access, Update, or Delete Information: You can access, update, or request the deletion of your account information at any time.
  • Opt-Out of Marketing Emails: If you no longer wish to receive our marketing emails, you can unsubscribe using the link in the email or by contacting us.
  • Manage Cookies: You can manage cookies through your browser settings, but this may affect certain features of the website.

7. Children's Privacy

Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If we discover that we have collected personal information from a child under 13, we will promptly delete that information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on this page and update the "Effective Date" at the top of the policy. If significant changes occur, we may notify you via email or other methods. Please review this Privacy Policy periodically to stay informed of the latest updates.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

  • Email: hello@muuv-it.com
  • Phone: +65 88568573
  • Address: 48 Toh Guan Road East, Singapore